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  • Program Manager, Automotive
    Posted 3/21/22

    1. Position Summary

    Manage and direct program activities and key projects for automotive market.

    2. Principal Responsibilities/Duties

    Account Management (60%)

    • Manage tier customer relationships with a strong focus on key accounts.

    • Oversee weekly inbound release processing.

    • Analyze historical (release) diamonds to identify trends and forecasted spikes in usage.

    • Collaborate with internal Purchasing team to ensure timely delivery of materials for customer requirements.

    • Maintain automotive program data base logging; SOP/EOP, active programs, forecasted volumes, etc.

    • Update active parts lists to ensure the latest part numbers, quotes, prices, programs, etc. are available.

    • Responsible for Automotive SOPs & auditing the team to ensure compliance to IATF 16949 standards.

    • Daily communication with OEM and tier suppliers regarding program activities.

    • Review/approve Return Material Authorizations (RMA) to ensure they meet criteria for return.

    • Maintain Blanket Purchase Order database.

    • Responsible for analyzing sales data, item usage trends and creating custom reports around this information.

    • Must be able to present to management

    • Schedule new order requirements into N.A. and European ERP systems.

    • Perform file maintenance on customer accounts and open orders when necessary.

    Project Management (40%)

    • Attend new opportunity kickoff meetings (host occasionally).

    • Project Manage new activities internally to ensure on-time delivery of key milestones by customer gateways.

    • Build/manage project timelines and host status meetings to review with cross-functional team members.

    • Collaborate with Product Development/ Engineering teams on material development matters related to new program launches.

    • Coordinate new vendor set up documents with various departments (i.e. Accounting, Engineering, Logistics, Operations, PD, Quality)

    • Support sales meetings with critical account information.

    • May require travel to support tier customers.

    3. Critical Challenges

    • Understanding the Company’s structure and objectives.

    • Keeping up in a fast-paced environment.

    • Must be able to multi-task and redirect priorities when necessary.

    • Must be able to execute departmental objectives independently.

    4. Unique Knowledge & Skills

    • Project management skills preferred.

    • Proficient in Microsoft Excel and PowerPoint.

    • Detail oriented.

    • Excellent organization.

    5. External Contacts

    Interacts with: Tier customer’s Planning, Purchasing, Logistics, Quality and Program Management departments.

    6. Internal Contacts

    Interacts with: Senior Management (President, CEO, & CFO).

    Direct interface with: Automotive Team, Product Development, Quality, Engineering, Accounting & other departments as needed.

    To submit resume, please email: [email protected]
    • Sales Assistant, Furniture & Healthcare Markets

      Posted 3/16/22

      1. Position Summary

      Provide administrative support to sales department. Assist in maintaining existing customer accounts and new customer prospecting. Specifically assisting in the sales process, including lead generation, building and maintaining relationships with existing customer accounts and new customer prospecting.

      2. Principal Responsibilities/Duties

      Sales Support for Dental + Medical and Contract Furniture as well as Accessory Markets including:

      • Provide in depth, comprehensive customer support. Listening to customer’s needs and communicate viable options/solutions to them as appropriate.

      Possess working knowledge of all markets and develop a keen understanding for specific markets: Furniture, Dental/Medical/Beauty, + Accessory Markets. Learn and maintain a knowledge base of all Uf products and their recommend applications. Assess customer(s) needs and provide recommendtions on product features best suited to their specific market and application.

       Maintain relationships with current/prospective customers by providing support, information, and guidance; researching their needs and recommend new business opportunities.

       Setup new customer accounts as needed. Understand and posess the ability to Navigate Sage (Mas 200), CRM / Uf Intranet Databases; Maintain and update existing and prospective customer information in all databases.

      Prepare and update price lists as directed. Send official price quotations to all customers as needed.

      . Communicate closely with Product Development + Product Merchandising, regarding Lab Dips, sample rolls, part numbers and approvals. Organize and update Lab Dip binders.

      Prepare and submit RFQ’s as needed; follow-up if necessary with Purchasing team.

      Generate and send monthly usage reports to specific customers and to sales leaders.

      Process and follow up with all gratis and gratis follow up. Work with CS to expedite as needed.

      Prepare and coordinate marketing project requests and color card requests; follow through to completion.

      Coordinate aspects for tradeshow & dealer meetings, i.e., collateral, registrations and sampling efforts.

      Answer phones and provide customer support for the 800# to all customers and prospective clients. Provide backup phone support for customer service and sampling departments.

      Assist with coordination of travel arrangements, flights, hotels and car reservations for the Director Business Development – Specialty Markets.

      • Coordinate lunches and meetings for customer visits to the UF office.

      • Assist with onboarding new sales reps-creating agenda, travel arrangements, etc.

      Qualify sample requests for contract furniture, dental, and accessory markets. Input sample requests in Intranet and fill when necessary. Work with sampling to monitor specific inventory such as ring sets, binders, promos, etc. to ensure availability.

      Provide support to outside sales representatives for all furniture markets with a concentraton on 07, 09, 12&13 market divisions.

      Organize and send gifts to customers throughout the year and holiday season. Maintain a master list for birthdays and holiday gifts.

      • Coordinate and execute new product launches; mailing lists, labels, shipping, etc.

      Prepare sales bag for manager meetings and update with new additions.

      Customer prospecting: assist with targeting and research potential prospects in the following market sectors: Contract Furniture, Dental, Medical. Perform cold calls for lead generation, introduce them to Ultrafabrics and Uf product line(s), find out name of designers, decision maker(s). Assist with appointments as needed.

      Assist with any and all administrative support as needed by sales team.

      Maintain and update calendars Other tasks as assigned.

      3. Critical Challenges

      Multi-tasking, prioritizing, acquiring market specific knowledge, ability to perform in a fast paced environment.

      4. Unique Knowledge & Skills

      Market specific knowledge. Effective Verbal and Written communication skills. Detail oriented.

      To apply, submit resume to [email protected]

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